SDM Hospital – Digital Infrastructure & Patient Growth
A production healthcare platform for SDM Hospital covering public appointment booking across 10 medical specialties, an administrative doctor CMS, WhatsApp automation, and targeted digital acquisition pipelines.
What Was Broken Before
SDM Hospital needed a trustworthy patient discovery portal and automated booking engine to eliminate chaotic phone-only appointments and scale patient intake across 10 specialty departments.
- No self-service digital booking flow across 27 hospital doctors and departments.
- High no-show rates due to lack of automated SMS/WhatsApp appointment reminders.
- Under-optimized digital presence resulting in missed patient acquisition opportunities.
The Solution We Engineered
We engineered a high-converting Next.js patient portal with a live slot-allocation backend, automated WhatsApp follow-ups, and an optimized local search acquisition strategy.
- Interactive specialty-to-doctor guided booking flow with live time slot validation.
- Automated WhatsApp confirmation and 24-hour reminder triggers via background queues.
- Targeted local patient acquisition campaigns delivering verified appointment demand.
Key Functional Capabilities.
Every component was architected for high concurrency, deterministic data flow, and minimal operational friction.
Multi-Step Booking Flow
Patients pick specialty, doctor, and live slot with instant digital confirmation.
Doctor Schedule CMS
Hospital administrative console for updating consultant availability and leaves.
WhatsApp Automation
Automated booking confirmation, appointment reminders, and post-visit review requests.
Patient Intake Analytics
Departmental load metrics, peak booking hours, and conversion attribution.
Technology Stack Used In Delivery
Building Something Similar?
Let’s Scope The Architecture.
Tell us about your business goals and current bottlenecks. A senior engineering partner will outline a customized execution plan.
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