MitchelHeart – Clinical Queue & Appointment Engine
A clinical scheduling and live queue management system reducing clinic wait times by 68%, featuring real-time patient queue telemetry, doctor calendar sync, and automated reminders.
What Was Broken Before
Specialty clinics face severe physical lobby congestion and patient frustration caused by unpredicted delays, overlapping appointment slots, and manual paper tokens.
- Unpredictable clinic wait times causing patient distress and crowded waiting areas.
- Doctors lacking real-time visibility into waiting queue load and patient arrival status.
- Manual phone rescheduling consuming hours of front-desk administrative time.
The Solution We Engineered
We engineered MitchelHeart as a real-time clinical queue engine that calculates live estimated wait times and notifies patients dynamically via WhatsApp.
- Real-time token management with digital queue status accessible on patient smartphones.
- Doctor console with one-click 'Next Patient' call and electronic health note summary.
- Automated WhatsApp notifications adjusting patient arrival times to actual doctor pace.
Key Functional Capabilities.
Every component was architected for high concurrency, deterministic data flow, and minimal operational friction.
Live Queue Telemetry
Real-time token tracking giving patients exact estimated consultation time on their phones.
Doctor Workflow Console
Minimalist desktop interface for doctors to manage incoming consultations and patient history.
WhatsApp Alert Layer
Dynamic push notifications when patient token is 2 spots away, eliminating lobby crowding.
Staff Calendar Sync
Bi-directional calendar synchronization avoiding doctor double-booking.
Technology Stack Used In Delivery
Building Something Similar?
Let’s Scope The Architecture.
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